I am a UX Design Researcher specialized in catalyzing empathy between my teams and our users. I do this by designing and facilitating research methods that unlock co-creation with users , engage my teammates, and make researching together a fundamental part of company culture. I enable my teams to have constant access to user insights, which allows them to iterate and innovate quickly and to become true champions of their users.
I have worked as a researcher for 7+ years, most recently at companies such as Nike, OneFit, WHOOP and Reebok.
Valuable products and services are designed around an enriched understanding of people and their needs. Working together with product and design teams I develop qualitative user research strategies to address business goals.
I use methods such as, ethnographic studies, contextual interviews, that enrich my team’s understanding of where our product and service can add value in the lives of our users. By connecting with people and exploring their lives together, we cultivate empathy and inform and inspire direction for product development.
I link research to the innovation process by facilitating engaging group workshops and Design Sprints that result in “sense-making” mechanisms such as customer journey maps, business model canvases and value propositions, Jobs-to-Be-Done, and user stories.
These outputs allow us to begin to define the tasks and actions of our users which then direct user experience and interaction design. I make the resulting ideas and concepts into tangible artifacts using anything from wireframes, to low fidelty-prototypes in Figma.
To test and evaluate both concepts throughout their evolvement from early stage to launch (and beyond!) I use quantitative methods such as surveys, heat mapping analysis, A/B testing, usability tests to evaluate the success of the concept for both user and business.
I partner with Data Science teammates to triangulate the user engagement metrics with user research findings, resulting in data storytelling to provide the business with further areas for optimization within the user experience.
I’d like to hear from you. Let’s grab virtual coffee!